Return & Refund Policy

Chilled and frozen food requires careful handling, so our return policy is designed to protect product quality while supporting your consumer rights.

If cheese or a frozen item arrives damaged or at an unsuitable temperature, contact FreshCo Deli promptly with your order details and a photograph so the team can review a replacement or refund.

Unopened pantry products may be eligible for return in their original packaging. Contact the deli before returning an item so the team can confirm the appropriate next step.