Return & Refund Policy

Chilled and frozen food requires careful handling, so our return policy is designed to protect product quality while supporting your consumer rights.

If you notice a problem with a collected item, contact FreshCo Deli promptly with your order details and a photograph so the team can review the appropriate next step.

Unopened pantry products may be eligible for return in their original packaging. Contact the deli before returning an item so the team can confirm the appropriate next step.